Refund and Returns Policy

At REGENT Hair Factory, we are committed to providing men's and women's hair pieces with high-quality, 100% human hair and exceptional customer service. If you are dissatisfied with your purchase, we offer the following refund policy.

1. Eligibility: Our refund policy applies to all hair wigs purchased through our website or other authorized sales channels.

2. Time Limit: You will be eligible for a refund if you contact and return our products within 15 days of purchase.

3. Condition: To get a refund from us, your products must be in their original condition without packaging and unharmed.

4. Refund Process: To initiate a refund, please get in touch with us at support@regenthairfactory.com to obtain a return authorization number. When REGENT Hair Factory receives your returned products, we will process your refund within 7 business days. Refunds will be credited to your original payment method used for the purchase.

5. Exceptions: The following products are not eligible for a refund:

• Products that have been altered, modified, or customized in any way.
• Products that are damaged due to improper use or handling by you.
• Products that have been used or worn.

6. Shipping Costs: Shipping costs are only refundable if the product is defective or we made a mistake with your order.

7. Disputes: If you have any questions or concerns about the REGENT Hair Factory refund policy, don't hesitate to contact us via mail or our contact cell at Dubai + 971 52 115 1437. We will make every effort to resolve the issue fairly and reasonably in a dispute.

8. Changes to this Policy: REGENT Hair Factory reserves the right to change this refund policy at any time. If we make any subsequent changes to this policy, we will notify you by posting the updated policy on our website. Your continued use of our products after posting changes to this policy will indicate your acceptance of those changes.
REGENT Hair Factory stands behind its customers and wants you to be delighted with your purchase. If you are not satisfied with your purchase, please follow the instructions outlined in this refund policy to initiate a refund.