Terms and Conditions

Welcome to the REGENT Hair Factory website. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site and services.

1. General Terms

By using our website, you agree to the terms outlined below. If you do not agree with these terms, please discontinue using the website immediately.

2. Ownership of Content

All content on this website, including but not limited to text, images, logos, graphics, product designs, and intellectual property, is owned by REGENT Hair Factory unless otherwise stated. You may not reproduce, distribute, or use any content for commercial purposes without written permission from REGENT Hair Factory.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, we do not guarantee that product descriptions are error-free or complete. If a product purchased does not meet your expectations based on its description, you may be eligible for a return or exchange (see our Return and Refund Policy below).

4. Pricing and Availability

Prices are subject to change without notice. REGENT Hair Factory reserves the right to modify or discontinue products at any time without prior notice. We will not be liable for any price changes, product unavailability, or discontinued products.

5. Ordering and Payment

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract. All payments must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as specified on the checkout page.

In case of any payment-related issues, we reserve the right to cancel or hold your order until payment is successfully processed.

6. Shipping and Delivery

We ship our products globally, and delivery times may vary depending on the destination. We aim to process and ship all orders within 7-10 days, but we do not guarantee delivery dates.

International customers may be responsible for customs duties, taxes, or other fees upon delivery, which are beyond the control of REGENT Hair Factory.

7. Return and Refund Policy

We strive for customer satisfaction. If you are not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as received.

Please contact our Customer Support team to initiate a return process. Refunds will be issued to the original payment method within 30 days after the return is approved.

*Please note: Customized products or sale items may not be eligible for returns.*

8. Limitation of Liability

REGENT Hair Factory shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. We are not responsible for delays, interruptions, or inaccuracies in the information provided on our website.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Intellectual Property Rights

All intellectual property rights related to the content, software, and design of this website are owned by REGENT Hair Factory or licensed to us. You agree not to copy, distribute, or reproduce any content from the website without express permission from REGENT Hair Factory.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by REGENT Hair Factory. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Accessing these links is at your own risk.

12. User Accounts

By creating an account on our website, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. REGENT Hair Factory reserves the right to terminate accounts for violations of these Terms and Conditions.

13. Changes to Terms and Conditions

REGENT Hair Factory reserves the right to modify or update these Terms and Conditions at any time. Changes will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Government of the People's Republic of Bangladesh. Any disputes arising from the use of this website shall be resolved through binding arbitration in accordance with the legal procedures of proper law.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

REGENT Hair Factory 

Email: regenthairfactory@gmail.com  

Phone 01: +880 1988-110088

Phone 02: +971 52 115 1437

Address: 

HAIR FACTORY:

House-200-201, Faidabad, Mojibur Market, Dokkhinkhan, Uttara, Dhaka-1230, Dhaka, Bangladesh

GLOBAL OFFICE IN DUBAI:

AL-AMAL AL-Qaryat Trading Co. L.L.C.

Al Asherq Building, Plot: 47-0,

Room no: 103, Al Nakil,

Nearby Naif Post Office, Deira Dubai, UAE

By using the REGENT Hair Factory website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing REGENT Hair Factory!

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